Use a Point of Sale to keep your customers safe from allergies

By 2.3 min readPublished On: September 4, 2018

Food allergies are a growing health problem around the world. With an increase of the number of people allergic to certain foods, the need increases for restaurants, their staff to become educated about this problem and execute solutions in there operations. A POS like PointOS can offer helpful tools to keep your restaurant from feeding your customers the wrong food.
The most common allergies are as follows:

  • Peanuts
  • Dairy
  • Eggs
  • Shellfish
  • Soy
  • Tree nuts (almonds, walnuts, hazelnuts, cashews, pistachios)
  • Wheat
  • Soy
  • Sesame

Customers expect to receive valid information and find menu choices that will keep them safe. Recommending the best options to your customers with allergies used to be a complicated process that involved negotiations between the chefs and the service staff.  Now you can use your PointOS POS to hold all the information that you need.
For quick points of reference for your wait staff you can use program codes like images, colors or words to differentiate the different allergens at a quick glance. You can even take it further to mark items gluten-free, egg-free, dairy-free or peanut-free.
There are definitely customers who will fall out of the above categories and you need to be able to provide them with the right information. If your utilizing your POS for inventory management this should be easy. All your ingredients for each dish can be easily uploaded into PointOS.
Choosing mobile POS equipment allows your service staff to have access to all the information they need immediately. Instead of having to leave your customers to read up on the info they can pass along the information accurately with out mistakes.
Sending notes to the kitchen is also an option should you wish to take it further. Waitrons can add “Peanut Allergy” to the meal ordered for the person/s allergic.
Even the best POS system can fail, if your staff doesn’t understand the importance of providing full information and sees customers with allergies as a nuisance. A customer in the UK died after his request for a peanut-free meal was ignored. Providing your customers with the right information and treating their dietary requirements seriously can literary be the difference between life and death.
Customers with allergies struggle at lots of establishments. Make your restaurant be one that keeps them coming back. They will feel safe and respected and you can do all this with the help of PointOS.
Like our stories or want to hear more? Drop us a line @
See you next week!
Your devoted hostess,
Do you like this idea? Then don’t be hasty and share it!

Share This Story, Choose Your Platform!